Refund and Cancellation Policy
Effective: 2 September 2026
Simple promise: You may request a full refund of your Momentum Lab package price at any time and for any reason.
How to request a refund
Use either of these methods:
- Submit the online withdrawal and refund form; or
- Email [email protected].
Provide your name, the email used for purchase, and your order or payment reference if available. You do not have to provide a reason.
Refund amount
Momentum Lab will refund the full USD package price paid. Fees or exchange-rate differences charged independently by your bank, card issuer, or payment provider are outside our control.
How the refund is returned
We will return the refund to the original payment method where reasonably possible. If the original method is no longer available or the payment provider’s processing window has expired, we will contact you to agree on a reasonable alternative.
Processing time
After Momentum Lab submits a refund, the time for the funds to appear depends on the payment method, payment processor, and customer’s bank. Card refunds may take several working days, while some wallet refunds may arrive sooner.
EU and EEA withdrawal rights
Consumers may also have a statutory right to withdraw from a distance service contract, commonly within 14 days. Momentum Lab’s anytime full-refund promise is more generous and does not limit mandatory statutory rights.
Cancelled or failed checkout
If the payment is not confirmed, no package is activated. If your bank shows a charge after a failed or cancelled checkout, send the payment receipt or transaction reference to support so we can investigate it.